Supporter Services Manager

Are you an engaging and committed person with an eye for detail…who enjoys working in a collaborative team?

Are you passionate about applying your skills to Australia’s leading environmental organisation?

• Join ACF in this newly upgraded role working with an established and knowledgeable team, and with genuine support reporting directly to the Director of Fundraising.
• Let your management and strategic thinking skills shine in support of our important work protecting Australia’s environment.
• Permanent position with a base salary of $88,350 per annum plus 10% superannuation and great working conditions!

The organisation

The Australian Conservation Foundation has a bold strategy to transform Australia. For the past 50 years we have protected places of national importance. Now we’re expanding our focus to the systems that threaten nature and people, focussing on solving the underlying drivers of unsustainable practices rather than simply responding to the symptoms. We’ll continue to advocate to political and business leaders, and also work with communities – partnering with sectors that can make a real difference – and engaging strongly to create a healthy future for Australia.

The role

With the full support and guidance from the Director of Fundraising, and working in conjunction with the Database and Online Technologies (DOT) team and other ACF directorates, you will bring your strategic insights and significant experience to actively lead the Supporter Services area.  You will investigate and identify opportunities to optimise the supporter experience using data insights.  You are encouraged to innovate by recommending and implementing innovations in the way Supporter Services proactively contributes to, and supports, new initiatives within ACF.

Your role is pivotal in providing the best possible supporter-centric approach and you will ensure that interactions with supporters are conducted positively, reflecting ACF’s values and vision.  You will manage the workflow and effectiveness of gift processing functions and staff, and develop strategies to optimize processing performance and data integrity.

Skills

You will:

• Be a great motivator; leading and developing your team and getting results.
• Manage the overall integrity of our CRM (Raiser’s Edge).
• Monitor key performance measures including supporter feedback, transaction volumes and trends, and service level standards.
• Develop and implement overall strategy for supporter-record data hygiene processes.
• Contribute to the wider Fundraising directorate’s strategy and targets.

If this is you, we want to hear from you!  Don’t miss this exciting opportunity to make your make. Apply now! ->